Shipping policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in the processing of your order.

Shipping Times

Once your order has shipped, delivery times vary depending on your location:

Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays may occur due to customs processing, local carrier issues, weather conditions, or other factors outside our control.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking information may take 24–48 hours to update after you receive your confirmation email.

Customs, Duties, and Taxes

[Your Store Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

[Your Store Name] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Please keep all packaging and damaged items before filing a claim.

Order Delays

Occasionally, delivery may take longer than the estimated timeframe due to:

• Customs clearance procedures
• Extreme weather conditions
• Local holidays in the destination country
• Carrier-related delays

We appreciate your patience and understanding. If your order has not arrived within [e.g., 20–30 business days] of shipping confirmation, please contact us at [Support Email] so we can investigate.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. [Your Store Name] is not responsible for orders shipped to an incorrectly provided address. If you notice an error after placing your order, contact us immediately at [Support Email], and we will do our best to correct it before the order ships — though we cannot guarantee changes once processing has begun.