FAQs

Every order is dispatched within 1–3 business days of purchase. You'll receive a confirmation email with tracking as soon as it leaves our warehouse.

International delivery typically takes 7–11 business days after dispatch. This is an estimate — customs processing or local carrier delays can occasionally add a few extra days.

Yes. Once your order ships, you'll receive a tracking number by email. It can take 24–48 hours for tracking information to update after you receive it.

Yes, we ship worldwide. Delivery times may vary slightly by destination, and any customs fees or import duties are the responsibility of the customer.

Contact us as soon as possible at lazarprokopije@gmail.com. If your order hasn't shipped yet, we'll do our best to correct it — but we can't guarantee changes once processing has begun.

If your order hasn't been processed yet, reach out right away and we'll try to accommodate changes. Once an order has entered processing, we may be unable to cancel or modify it.

Returns and exchanges are handled in accordance with our Refund Policy. For hygiene reasons, opened or used cosmetic products may not be eligible for return unless faulty.

Please keep all original packaging and contact us at lazarprokopije@gmail.com with photos of the damage so we can help resolve it as quickly as possible.

Yes — we always recommend applying a small amount to a discreet area of skin and waiting 24–48 hours before full use, especially if you have sensitive skin or known allergies.

Stop using the product immediately and consult a doctor or dermatologist. Please review the full ingredient list before use if you have known sensitivities.

We recommend consulting your doctor before introducing any new cosmetic product if you are pregnant, nursing, or managing a medical condition.

Email us anytime at lazarprokopije@gmail.com — we're happy to help.